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March 20, 2019, 06:55:17 AM

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Author Topic: Buying from Overseas...a Warning.  (Read 4156 times)

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Offline GordonMk2

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Buying from Overseas...a Warning.
« on: December 19, 2017, 09:07:05 AM »
Hi Folks,

I hope my experience will help anyone thinking of saving a few pounds by buying from the USA to think again.  In this case, it was about a software download from Tower Hobbies.  You can guess the plot already; after 3 hours downloading the new Real Flight Virtual Reality software (broadband is awful in the highlands), it wouldn't work, with two error messages appearing every time I tried.  Tower Hobbies, sent me a complicated fix, but frankly, I don't buy software to fix it, having never had a problem with disk-based Real Flight since I bought version 2, too many years ago. 

When I asked for a full refund, I was told Tower Hobbies don't do refunds for software downloads.  They even directed me to their small print.  As this would be in violation of the Sale of Goods Act in the UK, I asked them if their policy was in contravention of US laws?  No reply.  A number of emails ensued, with the more amusing comment from their support that I should 'come in and they will talk me through the process of fixing the software'.  Ok guys, I'll fly over tomorrow!   

My saving grace was that I bought this download via PayPal, so it is now in their dispute resolution centre and I'll hear from them no later than the 28th of December.  This means that I've £75 tied up for over a month, but if I'd bought it without PayPal, I would be effectively shafted.   :uk:

So I hope this is a salutary lesson, don't buy software downloads from overseas..period!





Offline itsme

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Re: Buying from Overseas...a Warning.
« Reply #1 on: December 19, 2017, 09:49:44 AM »
Hi Folks,

I hope my experience will help anyone thinking of saving a few pounds by buying from the USA to think again.  In this case, it was about a software download from Tower Hobbies.  You can guess the plot already; after 3 hours downloading the new Real Flight Virtual Reality software (broadband is awful in the highlands), it wouldn't work, with two error messages appearing every time I tried.  Tower Hobbies, sent me a complicated fix, but frankly, I don't buy software to fix it, having never had a problem with disk-based Real Flight since I bought version 2, too many years ago. 

When I asked for a full refund, I was told Tower Hobbies don't do refunds for software downloads.  They even directed me to their small print.  As this would be in violation of the Sale of Goods Act in the UK, I asked them if their policy was in contravention of US laws?  No reply.  A number of emails ensued, with the more amusing comment from their support that I should 'come in and they will talk me through the process of fixing the software'.  Ok guys, I'll fly over tomorrow!   

My saving grace was that I bought this download via PayPal, so it is now in their dispute resolution centre and I'll hear from them no later than the 28th of December.  This means that I've £75 tied up for over a month, but if I'd bought it without PayPal, I would be effectively shafted.   :uk:

So I hope this is a salutary lesson, don't buy software downloads from overseas..period!
I can see their side here. Download it and then ask for your money back. Also, surely you can't blame them for your poor internet? Could you have this downloaded to a relative with decent access and then pop it on a flash drive for you? Incidentally I have not had a good experience buying from the US. China is much better...I bought from Arizona models and part of the order was not there. When I queried it they said they were having difficulty getting those parts. They practically told me to bog off, and I never got the parts.

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Offline EssJay

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Re: Buying from Overseas...a Warning.
« Reply #2 on: December 19, 2017, 10:07:06 AM »
I have bought software from abroad as a download (Europe mainly), but I always opt for a follow-up disc to be posted if available. If they donít offer a follow up disc, then I donít bother.
No trees were harmed by this post, but some electrons have been slightly inconvenienced


Offline itsme

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Re: Buying from Overseas...a Warning.
« Reply #3 on: December 19, 2017, 10:54:15 AM »
I can see their side here. Download it and then ask for your money back. Also, surely you can't blame them for your poor internet? Could you have this downloaded to a relative with decent access and then pop it on a flash drive for you? Incidentally I have not had a good experience buying from the US. China is much better...I bought from Arizona models and part of the order was not there. When I queried it they said they were having difficulty getting those parts. They practically told me to bog off, and I never got the parts.

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Actually, jusr remembered, Steam do this. I downloaded a flight sim from there and it did not work as I thought. They refunded me instantly.

Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #4 on: December 20, 2017, 12:03:11 PM »
I can see their side here. Download it and then ask for your money back. Also, surely you can't blame them for your poor internet? Could you have this downloaded to a relative with decent access and then pop it on a flash drive for you? Incidentally I have not had a good experience buying from the US. China is much better...I bought from Arizona models and part of the order was not there. When I queried it they said they were having difficulty getting those parts. They practically told me to bog off, and I never got the parts.

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I obviously don't see their point :)  I have asked for my money back simply because the software is unfit for purpose.  Would you sell an item that you knew was faulty..the Sale of Goods Act in the UK is there to stop that?  Moreover, would you buy an item and accept the sellers admission that it was 'a known fault' and you had to fix it yourself?   I doubt you would and neither would I.  I take on board another comment that a follow-up disk would have been a good idea to buy as part of the download, but hindsight is an exact science.  As for the slow broadband; I never blamed Tower Hobbies or the software fault for that; I'll keep that blame for the useless Scottish government.  :)
« Last Edit: December 20, 2017, 12:07:04 PM by GordonMk2 »


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Re: Buying from Overseas...a Warning.
« Reply #5 on: December 20, 2017, 12:37:21 PM »
I am also getting conned this time by the Chinese ! the French site says " that they are delivered from Europe, and as their name is  ' batteries-pc-portable.fr ', ordered the 29/10/2017 for delivery before the 09/11/2017 mail from me on the 6th where is it ?, them not in stock, so I cancelled it, the 8th battery sent, on the delivery note it left on the 13th ! to cut a long story short, I am still mucking about between them and Paypay ( a real headache ) their last letter from China, post it to China ( 26Ä ) and declare only 20Ä ( it was 49Ä ) so they expect me to fraudulently  send a 49Ä battery at my own cost of 26Ä,,, :banghead:
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Re: Buying from Overseas...a Warning.
« Reply #6 on: December 20, 2017, 14:06:13 PM »
I obviously don't see their point :)  I have asked for my money back simply because the software is unfit for purpose. 
Is it faulty? Or is it that the download was unsuccessful?

Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #7 on: December 20, 2017, 14:12:51 PM »
Is it faulty? Or is it that the download was unsuccessful?

Tower Hobbies have acknowledged that there is a 'fix' for the error messages, therefore, they know it's faulty software.  Whether it's the download (having tried 3 times and each time receiving the same error messages) or the software, it's not really up to the customer to worry about that.  The fault lies with Tower Hobbies or RealFlight/Knife Edge Software.  The latter being the software house RealFlight employ for their V8 product.

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Re: Buying from Overseas...a Warning.
« Reply #8 on: December 20, 2017, 14:28:33 PM »
Could it be your browser ?, I always get bugs when up/down loading my videos, so I do it on Mozilla.
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Re: Buying from Overseas...a Warning.
« Reply #9 on: December 20, 2017, 14:32:48 PM »
Could it be your browser ?, I always get bugs when up/down loading my videos, so I do it on Mozilla.

Tried on my other PC with the same error messages :(  Now trying for the fourth and last time :)
« Last Edit: December 20, 2017, 16:22:13 PM by GordonMk2 »

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Re: Buying from Overseas...a Warning.
« Reply #10 on: December 20, 2017, 15:57:51 PM »
Tried on my other PC with the same error messages :(
As I said, the download I got from Steam was not working so I just told them and they immediately refunded me. I thought that was very trusting. I could still have that on my computer and working.

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Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #11 on: December 20, 2017, 16:01:43 PM »
As I said, the download I got from Steam was not working so I just told them and they immediately refunded me. I thought that was very trusting. I could still have that on my computer and working.

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If i could get it working with the serial number they sent in a separate email I'd be a happy bunny I can assure you  :banghead:

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Re: Buying from Overseas...a Warning.
« Reply #12 on: December 20, 2017, 16:23:40 PM »
If i could get it working with the serial number they sent in a separate email I'd be a happy bunny I can assure you  :banghead:

Gordon, I'm in the USA. Would it be possible for me to d/l what you want, and the 'fix' without the application it's going into, and put it on a memory card/stick and send it to you through the post to the UK? I'm not suggesting I'll be more successful, but is it a viable solution? $%&

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Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #13 on: December 20, 2017, 16:41:53 PM »
Gordon, I'm in the USA. Would it be possible for me to d/l what you want, and the 'fix' without the application it's going into, and put it on a memory card/stick and send it to you through the post to the UK? I'm not suggesting I'll be more successful, but is it a viable solution? $%&

As I type I'm letting it download again.....I will definitely think seriously about what you've offered and much appreciated btw.   :af  Hopefully update you in about 3 hours (ish)  :)

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Re: Buying from Overseas...a Warning.
« Reply #14 on: December 20, 2017, 17:37:03 PM »
What was the actual error message and what did the supplier send you as a fix?

I would be surprised if the software was faulty, usually these things are down to your operating system missing a file or a utility (like a .dll file or the flash utility for example) and the 'fix' has been tailored for your system to bring it up to spec so the game can run. These software engineers know most of the common problems as they see them day in and day out. What may seem very complicated to you may be childs play to your average tech savvy teenager these days.

Software is specifically excluded from your normal statutory rights  just because if you could return it for a refund they would soon go bust - there would be loads of people that would just copy it and then return it.   It is the same for software bought in the UK.  Steam will refund your cash for software because they can disable your access to their game server thus preventing you from  having  your cake and eating  it.

Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #15 on: December 21, 2017, 16:28:34 PM »
What was the actual error message and what did the supplier send you as a fix?

I would be surprised if the software was faulty, usually these things are down to your operating system missing a file or a utility (like a .dll file or the flash utility for example) and the 'fix' has been tailored for your system to bring it up to spec so the game can run. These software engineers know most of the common problems as they see them day in and day out. What may seem very complicated to you may be childs play to your average tech savvy teenager these days.

Software is specifically excluded from your normal statutory rights  just because if you could return it for a refund they would soon go bust - there would be loads of people that would just copy it and then return it.   It is the same for software bought in the UK.  Steam will refund your cash for software because they can disable your access to their game server thus preventing you from  having  your cake and eating  it.

The errors are KEError 16114 & 16118.  I've updated my Direct X files and tried the RF 'fix'.  Tried all day to get this working and to be honest, if the majority of my RF versions have run first time from disk and this is my first down load..I leave that the readers conclusion where the problem lies.  V7.5 works a treat on this PC and always has done.  As for no refunds on software, they could easily suspend the unique serial number for this download; that's a no brainer.

Even been on the Knife Edge Software site and this problem is definitely not unique to my PC.
« Last Edit: December 21, 2017, 16:30:14 PM by GordonMk2 »

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Re: Buying from Overseas...a Warning.
« Reply #16 on: December 22, 2017, 12:49:39 PM »
As for no refunds on software, they could easily suspend the unique serial number for this download; that's a no brainer.

Yes... but all that would do is terminate any future 'rights' you have to updates to the software...you would still have the program to use for free.

Did you try setting up a new user with admin privileges on your computer and installing it from the new account?

The only additional suggestion to those you have already had from other forums would be to remove your current installation, followed by removing any files and folders left over by the un-install wizard, followed by a registry search and manual removal of realflight*.* Reboot and then copy the downloaded installation files to a temp folder directly off c:\  and try installing it again. 

Do you have a different computer you could try installing it on?

I guess you would have to ask yourself   "How badly do I want this software"


Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #17 on: December 28, 2017, 01:24:16 AM »
As for no refunds on software, they could easily suspend the unique serial number for this download; that's a no brainer.

Yes... but all that would do is terminate any future 'rights' you have to updates to the software...you would still have the program to use for free.

Did you try setting up a new user with admin privileges on your computer and installing it from the new account?

The only additional suggestion to those you have already had from other forums would be to remove your current installation, followed by removing any files and folders left over by the un-install wizard, followed by a registry search and manual removal of realflight*.* Reboot and then copy the downloaded installation files to a temp folder directly off c:\  and try installing it again. 



Do you have a different computer you could try installing it on?

I guess you would have to ask yourself   "How badly do I want this software"

As a final footnote, I have now bought a disk in the UK; loaded it and guess what...no problems :)  To give me further Christmas cheer, Paypal have refunded all of my $99.99.  So, a very happy bunny here.  So I'll conclude by saying....AVOID OVERSEAS SOFTWARE DOWNLOADS LIKE THE PLAGUE.  Happy VR RealFlight guys :) :) :)

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Re: Buying from Overseas...a Warning.
« Reply #18 on: April 07, 2018, 11:40:59 AM »
As a final footnote, I have now bought a disk in the UK; loaded it and guess what...no problems :)  To give me further Christmas cheer, Paypal have refunded all of my $99.99.  So, a very happy bunny here.  So I'll conclude by saying....AVOID OVERSEAS SOFTWARE DOWNLOADS LIKE THE PLAGUE.  Happy VR RealFlight guys :) :) :)

As an addendum guys Tower Hobbies has just gone bankrupt.....there is a God :) :) :) :)

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Re: Buying from Overseas...a Warning.
« Reply #19 on: April 07, 2018, 14:21:38 PM »
As an addendum guys Tower Hobbies has just gone bankrupt.....there is a God :) :) :) :)

Resulting in several shops and their employees losing their jobs....
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Re: Buying from Overseas...a Warning.
« Reply #20 on: April 07, 2018, 15:39:08 PM »
Resulting in several shops and their employees losing their jobs....

 Yes the country that wants to put up the tax's from steel imported from Europe,,, 
« Last Edit: April 09, 2018, 05:57:59 AM by paulinfrance »
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Offline GordonMk2

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Re: Buying from Overseas...a Warning.
« Reply #21 on: April 08, 2018, 10:06:28 AM »
Resulting in several shops and their employees losing their jobs....

Land of the great American dream..they can, as Tebbit said many years ago in the Uk 'get on their (motor) bikes and find new jobs :)

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Re: Buying from Overseas...a Warning.
« Reply #22 on: April 08, 2018, 13:49:36 PM »
Yes the country the idiotic cry baby with the emotional and intellectual maturity of a retarded chimp that wants to put up the tax's from steel imported from Europe,,,  :'' ok but your not out yet PDR !. :co


I fixed it for you. :)

He doesn't represent the government let alone the population.
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Re: Buying from Overseas...a Warning.
« Reply #23 on: April 08, 2018, 15:46:49 PM »

I fixed it for you. :)

He doesn't represent the government let alone the population.

 Maybe but like the Americans the Brexit was a majority vote by the people,,  :study:
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Re: Buying from Overseas...a Warning.
« Reply #24 on: April 08, 2018, 16:25:31 PM »
Maybe but like the Americans the Brexit was a majority vote by the people,,  :study:

Not the popular vote. But then, similar to the Brexit vote, the Trump side weren't forthcoming with little things like facts and propriety when it came to preaching the message. Trump is a  crook, most of his cabinet are crooks. Those that aren't have freeloaded on their positions to feather their nests. I confidently expect when the people who voted for him realise that the very people who voted him in will be worse off, there'll be trouble. It isn't hyperbole anymore to think in terms of another civil war, the country is that divided. Naturally Trump won't care, he'll be happy as a clam wherever it is POTUS wait out wars.
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Re: Buying from Overseas...a Warning.
« Reply #25 on: April 08, 2018, 16:57:31 PM »
Not much different over hear 'golden boy' only got elected as the 'media' and so called 'justice'
eliminated his opponents,,,  :-X
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Re: Buying from Overseas...a Warning.
« Reply #26 on: April 08, 2018, 17:37:38 PM »
Yes the country that wants to put up the tax's from steel imported from Europe,,,  :'' ok but your not out yet PDR !. :co

Two comments:

1. The country that wants to put up the tax's what?
2. <no longer needed>

PDR
« Last Edit: April 09, 2018, 15:13:44 PM by PDR »
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Re: Buying from Overseas...a Warning.
« Reply #27 on: April 08, 2018, 20:04:18 PM »
Not much different over hear 'golden boy' only got elected as the 'media' and so called 'justice'
eliminated his opponents,,,  :-X


If you ignore Putin's attempt to shoehorn Le Penn in and compromise Macron's campaign at literally the eleventh hour... Trump, like Le Penn, like Farage (who he?) are okay with anyone who looks like they do (If orange is your thing in Trump's case).
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Re: Buying from Overseas...a Warning.
« Reply #28 on: April 09, 2018, 06:05:10 AM »
Sorry PDR, it was only a joke,,, I have taken down the Remarque,
 The US is putting a high tax on Europe's steel !
 where have you been for the last 4 weeks ?.

Trump on Thursday called for tariffs of 25% on steel imports and 10% on aluminium products, a move he said would bolster those industries domestically

http://money.cnn.com/2018/03/03/news/economy/trump-tariffs-cars-trade-war-europe/index.html

as for le Pen No chance of her getting in  or so I thought, until Trump did,,,  :-X
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Re: Buying from Overseas...a Warning.
« Reply #29 on: April 09, 2018, 07:06:19 AM »
Trade wars are pretty pointless, as there will simply be a tit for tat response. Something the EU will need to bear in mind with regard to Britain and our resignation from their cartel-building club. Trump really needs to make his own ali and steel industries more attractive to US factories. He could build new, more efficient plant and lease it to the companies for instance.

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Re: Buying from Overseas...a Warning.
« Reply #30 on: April 09, 2018, 13:39:21 PM »
Trade wars are pretty pointless, as there will simply be a tit for tat response. Something the EU will need to bear in mind with regard to Britain and our resignation from their cartel-building club. Trump really needs to make his own ali and steel industries more attractive to US factories. He could build new, more efficient plant and lease it to the companies for instance.s

Correct. trade wars are pretty mutually destructive, and any economist and major player in industry knows that; But Trump is neither. He's a reactionary idiot (Or as Tillerson succinctly put it 'f***ing moron") who has little or no knowledge of anything other than his own craving (and it is a craving) for adulation. To suggest that he would consider or have the insight and capability to even jot down on a piece of paper how and where he would build steel plants, the infrastructure to support them and the rest of what you suggest is similar to watching a dog attempting to study Latin. He accepts no advice unless it's to confirm what he already believes to be true (and that is usually something that he thinks will make him look good); He certainly dismisses scientists, 'nerdy' people and career officials who actually know what they're talking about, depending instead on such as Sean Hannity, conspiracy theorists and anyone he thinks looks good on TV/ and or says nice things about him, which confirms his chronic immaturity narcissism and woeful lack of humility.

Other than that he's a great guy...If you also ignore his sexual proclivities, corrupt nature, attention span of a mayfly and sheer nastiness.
« Last Edit: April 09, 2018, 13:40:38 PM by SteveBB »
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Re: Buying from Overseas...a Warning.
« Reply #31 on: April 09, 2018, 15:41:10 PM »
Correct. trade wars are pretty mutually destructive, and any economist and major player in industry knows that; But Trump is neither. He's a reactionary idiot (Or as Tillerson succinctly put it 'f***ing moron") who has little or no knowledge of anything other than his own craving (and it is a craving) for adulation. To suggest that he would consider or have the insight and capability to even jot down on a piece of paper how and where he would build steel plants, the infrastructure to support them and the rest of what you suggest is similar to watching a dog attempting to study Latin. He accepts no advice unless it's to confirm what he already believes to be true (and that is usually something that he thinks will make him look good); He certainly dismisses scientists, 'nerdy' people and career officials who actually know what they're talking about, depending instead on such as Sean Hannity, conspiracy theorists and anyone he thinks looks good on TV/ and or says nice things about him, which confirms his chronic immaturity narcissism and woeful lack of humility.

Other than that he's a great guy...If you also ignore his sexual proclivities, corrupt nature, attention span of a mayfly and sheer nastiness.
Oh sorry- didn't realise you were a fan of his! [emoji28]

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Re: Buying from Overseas...a Warning.
« Reply #32 on: April 09, 2018, 17:37:00 PM »
Other than that he's a great guy...If you also ignore his sexual proclivities, corrupt nature, attention span of a mayfly and sheer nastiness.

I don't really care about all that minor stuff. We should focus on the main issue - he's a brexit supporter...

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Offline itsme

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Re: Buying from Overseas...a Warning.
« Reply #33 on: April 09, 2018, 18:39:42 PM »
I don't really care about all that minor stuff. We should focus on the main issue - he's a brexit supporter...

PDR
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