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I'm now without 5 models as the receivers have been sent back. I'm not at all keen having to wait two months for a replacement.
Would you have prefered it if Horizon had delayed the warning of the problem until they had stocks of replacements?PDR
Not really - good point - HOWEVER.............just sticking a note on your website and informing model shops is only half a job - the modelling press (and I've spoken to other Editors) knew nothing about it until word got around!
How very rude............but you mean that in a CARING way - right I did post that 'tongue in cheek' - but underlying my 'snipe' is the fact that M-Link seems to be the ONLY 2.4 system released to date, not to have 'enjoyed' any issues at all (to date...)!
Personally, I use Spektrum and have no current interest in trying any other.
Discussions on current interests should be made in the electric sections - please keep it on-topic in this one.
I guess that they were mainly focussed on reaching the majority. To reach the model mag readership Horizon could then follow it up with a personal email to both of them... PDR
It was probably a bit rude, sorry if it came across as personal, but the point is that M*lt*pl*x comments are as welcome in a Spektrum thread as non-gliderists are in the glider section (I'm sure you can imagine the comments/reactions if I went into an M-link thread and said oohhhh you should buy something else instead, it's akin to telling an Jehovah's witness that I'm a Satanist)Hmm, I thought I'd seen a problem with m-link mentioned in another thread on here obviously sorted out though if there was Just to clarify something, I have nothing against m-link, faaaaast, or any other 2.4GHz system and would be quite happy to recommend that e.g. a foobar user stay with faaaast if he's used to their programming. Personally, I use Spektrum and have no current interest in trying any other.Mark
PDR, I think you've completely missed the point of my post - I've no issue what so ever sending the receivers back if they're not fit for purpose (please refer to my previous posts validating the need to take action). However, Spektrum are not adopting the primary sales 'commandment' - always exceed the customers expectation.
Spektrum produce several different receivers - why not offer customers an alternative receiver - preferably carbon friendly - (which probably doesn't cost them much more to make but would gain help restore faith in their products / service)?
Why should I have to wait two months for an alternative to be sent out when it's their issue?
How about if this issue occured to some other form of recreational equipment e.g a tennis racket?
I agree completely with Eyeboy... Steve
when Multiplex (sorry to bring up he 'Emm word' again....) had a quality issue with (perfectly functioning at the time....) their Cockpit SX transmitter - it was post it to Mike Ridley - returned in 24 hours with a free servo by way of saying sorry - rather better service!
Horizon are by no means obliged to provide you with a 'Ferrari' for your 'Mini' - but it wouldn't hurt them to do so!
Thanks for your constructive and enlightening post Mr Torque. I totally agree that it's not likely to be commercially viable to replace a 'Ferrari with a Mini but this issue, in my opinion, raises two points:1. I'd settle for a 'Mini' alternative if offered one as the majority of models I've used this rx in are not of carbon construction. So why not offer customers an alternative even if it's of similar value. Not everybody would take the offer up but I'm sure it would appease some.2. The guys at Spektrum are going to have to spend a heap of money addressing this PR issue. As word of mouth is one of the best forms of advertising (especially via a forum like this) why not nip the issue in the bud, provide customers with excellence in service and at least in part regain some of the goodwill they've apparently lost? In other words, provide them with a suitable upgrade even if it means the consumer having to make some type of contribution.Spektrum make a carbon friendly antenna (SPM9546) which retails for around £20 which I am of the understanding could be linked to a non carbon friendly RX and would likely resolve the issue for some. They do make another carbon friendly receiver (AR9300) but this typically retails at double the price of the AR6250 - I would contribute to this receiver if asked just so that I can fly some of my nicer toys again before August.
The first post says they offer a refund. So why not just take that and buy whatever RX you like?
Something to be said for being the tortoise.....
Maybe the receiver just didn't work properly with the extended aerials.
...so the problem was probably a component or construction issue!
Horizon has performed an analysis of the AR6250 receiver and is in the process of testing a newly designed receiver.