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On the other hand, there should be more capitol available to buy stock.
I've always been pleased with GC but realise that HobbyKing need to make something out of the deal, and wonder where that will come from.
How are Hobby King involved??
Sorry, whoever bought them out.
I think you're mixing up your companies. The new owner of GC is My Hobby Stores. Hobby King is the trader out of China / Hong Kong famous for Turnigy.
Someone has bought-out HobbyKing? I hadn't heard that.PDR
Having learned from bitter experience, I now know Parcel Farce should be avoided at all cost......As for the other lot, I'm not sure how you avoid their attention. Ken Dodd and Lester Piggot thought they'd found a way, but were ultimately disappointed........
Whats the betting this turns into another hobby king promotion thread?CM
I very much doubt it!They may have more capital behind them but somehow I doubt they have the backing of the US government!
If you mean whether or not the experience for their customers will improve or degrade then surely we don't know yet? However if you're referring to the pros and cons of large companies swallowing up small independents - well that's a far more complex issue!
A long overdue post by me - sorry.Giantcod is no longer mine. There are a myriad of reasons, ranging from the size of it (too big for me to manage), to HobbyKing, to wanting to do something else.I will, however be overseeing a 'transitional period' to keep it inline with what it what made it popular and successful and keep it on its righteous path.The main reasons as to why it became successful were delivery times, price, service, stock and post costs. I'll address each point.Delivery times Ė All orders will be sent with 24 hours. If it isnít your post will be refunded. At GC we used to get nearly every order out the same day, if it was placed before 3.00pm and the same will be attempted with GS. The warehouse has moved from Cornwall to Peterborough so the guys will need time to settle in, but we have the same aim. I know how delighted people get when they order something on Tuesday and it arrives on Wednesday - Five times more than if they order it on Tuesday, it's posted on Wednesday and arrives Thursday. Sometimes, though 'events' take place so it's good to have the 24 hour timeframe. The aim, will be the same as GC though - sameday.Price - I have seen another post concerning price. I think prices are more or less the same as Giantcod 2 months ago before the sale. The sale was exactly that. Most items were going out below cost as there was a deadline to meet. If you look at the prices now compared to what they were two months ago you should find they are more or less the same. The aim is to be the cheapest in the UK and within 10-15% of HongKong prices when post etc is factored in. There is a guarantee to match any price in the UK and I'll be keeping an eye out to make sure the prices don't creep up. I'll be doing some price comparisons with HK and other UK dealers this week and next - Feel free to help me out. There is a lowest price button on each product description, so use it. Just find the URL and put the price into the form and Iíll get it undercut it for UK prices and try to get it as close as I can for Hong Kong prices.Service - Again the aim is for a GC style level of service. Emails are normally checked twice a day, or at least answered within 12 hours. Graham is staying on to help with this and there's a new chap - Martyn - who is a keen modeller, used to own a Model Shop and has a Bsc in Electronics. I know the hardline taken on faulty items is not liked by some but it contributes to keeping the costs down and ultimately raises a lot product awareness.Thereíll also be a sales line installed in the near future for those who donít like ordering online.Stock Ė The good news is myhobbystore have a lot more money than me and can afford to keep GS stocked up nicely. A problem with GC was that the warehouse had limited space and I had limited capital. This wonít be a problem, so expect to see more product lines and a much deeper stock of singular items. Due to the extra space stocking ARTF / RTF is also now possible.Postage Ė this is becoming a problem. Royal Mail have changed their system for Business post and it has now become much more expensive to send smaller items. Their small packet class now goes from 0-750g in one class, whereby before it used to go up in increments of 100g with the price rising accordingly. To offset this Second Class Post has been introduced as well as the option to send items unrecorded up until £40 for First and Second Class.Next Day has similarly taken a spectacular jump, but the good news is there is now a Overnight Courier Service for 1-10kg for just £8. Thatís about the only good news as far as post is concerned. The post prices are the same as Royal Mails - money isnít being made, just adding 40p for packing and admin costs.http://www.royalmail.com/sites/default/ ... il2012.pdfWe come under the account section. I know that many of you are concerned about the new direction, but to be honest with Hobbyking coming and more companies entering the market, I donít see any other direction for this to go.Keep the feedback coming in. GC was largely shaped by the forum. Iíll have a lot more time to keep an eye on it in the next few months for GS and will try to respond to it daily.
Since when was GC ever a small independent? They were owned by a firm in Hong Kong.
Two things. Firstly were they always owned by the HK outfit?And secondly just how large is it? Are you sure it wasn't just a vehicle for easing trade with China?
I'd hit the 'Won't ever use them again' button if there was one
Not, not because of ownership change, because what I have bought so far has been poor quality and has had to be replaced. Might just have well have gone to the local shop in the first place.
However that was Turnigy's fault not GC's.
Indeed but regardless of that it was GC's legal responsibility to give you a refund or replacement (your choice not their's) AND to refund the cost of your return postage.
Oh for gawd's sake, if you're going to come the barrack-room lawyer at least get the details right!If you are rejecting goods as faulty under the SoGA then the RETAILER has the choice of offering repair or replacement. Either party may propose a refund as an alternative, but neither has the right to insist on it. In the case of mail-order goods rejected under SoGA the retailer is generally required to cover reasonable return postage costs.If you're rejecting goods that are NOT faulty using your DSR rights then the only option is a refund. The return postage costs are the responsibility of the retailer by default, but this can be legally restricted or removed by the Ts&Cs of the retailer. In some specific circumstances the retailer *can* legally deduct reasonable "restocking" costs from the refund where more than trivial effort is needed to return the goods to a "merchandable condition".PDR
If the goods are damaged when they are delivered or are substantially different from their description in the advert or catalogue, the buyer has a right to ask for a full refund, including the cost of all postage and packaging.
In Propnut's example the goods WERE faulty making most of this irrelevant.
Has this thread lost its way?"Threads on a forum are like a river - they gush forth from their mountain source with gusto, focus and great enthusiasm but by the time they reach the flat plains of humdrum they can barely be bothered to make it into the sea..."
You have to be clear which rights you are trying to invoke. If you're rejecting the goods as faulty then you're using your SoGA rights under which (as I said above) you are NOT entitled to a refund. You are entitled to return the goods for repair or replacement (at the retailer's choice), and usually recompense for the reasonable cost of returning the goods. The retailer is entitled to conduct reasonable test/investigations to verify that the goods were faulty as supplied, rather than after delivery, before accepting responsibility for repair/replacement. I'm afraid much as we might wish it otherwise or feel that "natural justice" means that it *should* be otherwise this simply isn't true. I know a lot of people seem to think it is, but they are wrong. It's easy enough to check - the two bits of law are the Sale of Goods and Services Act and the Distance Selling Regulations. There are lots of authoritative websites you can check this with if you wish.PDR
BTW Since when did GC sell Turnigy batteries?