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February 25, 2020, 19:59:50 pm

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Amazing Customer Service

Started by bugs, October 29, 2019, 14:30:10 pm

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Wow, probably best customer service I've ever received!! :D  :af I bought a HobbyKing Spacewalker kit https://hobbyking.com/en_us/spacewalker-1580mm-laser-cut-balsa-for-electric-ic-power-kit.html It's an interesting kit to build, no full size plan (!) but super accurate laser cut parts so they all fit together precisely. However 4 or 5 sheets of balsa were missing, but nothing drastic. Precut sheet for front of wings and around the wing roots, & I ordered replacement sheet from SLEC for <£10. Thinking about it I then dropped HobbyKing an e-mail almost just for their information but last week they dispatched a complete new replacement kit which duly arrived today. Totally impressed, photo shows half built original plus new kit. I've had bad customer service occasionally, most notably when the tailplane of an ARTF Corsair collapsed on it's maiden & wrote it off, Horizon Hobby just didn't want to know, there's a v long thread on the forum about this from several years ago http://www.rcmf.co.uk/4um/index.php?topic=51994.msg583256#msg583256, in contrast 5 star treatment from HobbyKing!!Photo 2.jpg


Nice to see they are concerned about customers.